RETURN STATS AND RESOURCES FOR MEDIA
We have collected a wide variety of resources which show the rise in online shopping returns and the increasing importance for stores to offer hassle free return policies.
Emarketer: Biggest Pain Point Trying to Return Items Purchased Digitally in 2020
Forbes: 50 Stats That Prove The Value Of Customer Experience
SalesCycle: Ecommerce Returns: 2020 Stats and Trends
Insider Intelligence: The returns process is still frustrating for some shoppers
Apprissretail: Consumer Returns in the Retail Industry 2020
ROI Revolution: How Coronavirus (COVID-19) Is Impacting Ecommerce [January 2021]
Retaildrive: Shoppers are judging retailers by their returns process
Happy Returns: A retail executives’ guide: Prime shoppers for exchanges before they click ‘buy’
CNN: Here's what really happens to the items you return online
Financial Post: Online shopping might save time initially, but returning what you bought remains an epic, tyrannical time suck
CNBC: That sweater you don’t like is a trillion-dollar problem for retailers.
Narvar: State of Returns: New Expectations
Shopify - The Plague of Ecommerce Return Rates and How to Maintain Profitability
Changestorage: Biggest barriers for consumers in global online shopping are…
University of Pennsylvania: The High Cost of Returns: Should Retailers Rethink Their Policies?
Talkdesk: What our data is telling us about how retailers can reduce holiday return volume