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  Online shopping returns are becoming a bigger hassle every day.  Return Guru's unique new on-demand return service is here to help.

RETURN STATS AND RESOURCES FOR MEDIA
We have collected a wide variety of resources which show the rise in online shopping returns and the increasing importance for stores to offer hassle free return policies.
Articles

Emarketer: Biggest Pain Point Trying to Return Items Purchased Digitally in 2020

Forbes: 50 Stats That Prove The Value Of Customer Experience 

SalesCycle: Ecommerce Returns: 2020 Stats and Trends
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Insider Intelligence: The returns process is still frustrating for some shoppers

Apprissretail: Consumer Returns in the Retail Industry 2020

ROI Revolution: How Coronavirus (COVID-19) Is Impacting Ecommerce [January 2021]

Retaildrive: Shoppers are judging retailers by their returns process

Happy Returns: A retail executives’ guide: Prime shoppers for exchanges before they click ‘buy’

CNN:  Here's what really happens to the items you return online

​Financial Post:  ​Online shopping might save time initially, but returning what you bought remains an epic, tyrannical time suck

CNBC: That sweater you don’t like is a trillion-dollar problem for retailers. 

Narvar: State of Returns: New Expectations

Shopify - The Plague of Ecommerce Return Rates and How to Maintain Profitability

Changestorage: Biggest barriers for consumers in global online shopping are…

University of Pennsylvania: The High Cost of Returns: Should Retailers Rethink Their Policies?

Talkdesk: What our data is telling us about how retailers can reduce holiday return volume


Videos
CBC Marketplace: Tracking Amazon returns: Here's where they really go
INFOGRAPHICS
Digital Commerce 360: What Customer's Find Most Frustrating About Returns

Magneto:  Ecommerce 2020 Product Return Infographics

Invesp: E-commerce Product Return Rate – Statistics and Trends 

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